* Components of a project (notes from 1/28/2012)
- Customers
- Requirements
- Estimated time
- Estimate a project and communicate any changes to the plan.
- Elapsed hours
- Actual time
- You must track your actual time and compare it to estimated time
* Completely satisfied customers
- You are still on track if you spend more time, but explained to customers what's happening.
- this is how you schedule estimated hours
Ask customers if they are completely satisfied, not just if they are satisfied. If they are not completely satisfied, ask what can we do to make you completely satisfied.
